Project Description

Featured speaker: National Facilities Management Training Conference, also a WEBCAST: Complaints: How to Deal with the Negativity (requires login) and an article in Building Operating and Management -- "How Facility Managers Can Handle Occupant Complaints", By Naomi Millán, Senior Editor - January 2014
http://www.facilitiesnet.com/facilitiesmanagement/article/How-Facility-Managers-Can-Handle-Occupant-Complaints--14636

BOMA follow-up to NFMT presentation, July 2014

Complaints: How to Deal with the Negativity

Project Details

Date: March 2014

Client: Building Operation and Management Magazine

Locations: Baltimore, MD

Article Link: http://www.facilitiesnet.com/facilitiesmanagement/article/How-Facility-Managers-Can-Handle-Occupant-Complaints--14636

Webcast Link: (requires login): http://www.nfmt.com/online/experts/details/--1309

Conference Video: http://www.nfmt.com/online/education/details/Do-People-Complain-Just-to-Complain--2458